Whether you are a first-time visitor or returning to Pointsbet app, this guide covers the essential features you need to know. We’ll walk you through creating an account, logging in, making your first deposit, and understanding how to get the most out of your welcome bonus. We’ll also explain how the mobile platform works and what to do if you encounter issues.
Quick Checklist
Before you begin, ensure you have the following ready. This will make the account creation and verification process much smoother.
- A stable internet connection.
- A valid email address that you have access to.
- Your official government-issued photo ID (passport, driver’s license, or national ID card).
- Proof of address, such as a recent utility bill or bank statement (no older than 3 months).
- Your preferred payment method details (credit/debit card, e-wallet, etc.).
- Be physically located within a state or region where the operator is legally licensed to offer its services.
Creating Your Account
Follow these steps to register for a new account. The process is designed to be quick, but accuracy is crucial for successful verification later.
- Navigate to the official website or mobile landing page.
- Click the „Sign Up“ or „Register“ button, typically found in the top-right corner of the screen.
- Fill in the registration form with accurate personal details, including your full legal name, date of birth, home address, and email address.
- Create a secure username and a strong, unique password. A strong password includes a mix of uppercase and lowercase letters, numbers, and symbols.
- Agree to the Terms and Conditions and confirm you are of legal gambling age. It is highly recommended you read these documents.
- Verify your email address by clicking the link sent to the email you provided.
- Log in to your new account and proceed to the cashier to make your first deposit. You may be prompted to begin the KYC (Know Your Customer) verification process either before or after your first deposit.
Maximising Your Bonus
Welcome bonuses often come with specific conditions. Understanding these is key to converting bonus funds into withdrawable cash. The most common condition is the wagering requirement, which states you must bet the bonus amount a certain number of times before you can withdraw any associated winnings.
Let’s work through a typical example. Assume you receive a 100% deposit match bonus up to $200 with a 25x wagering requirement on the bonus amount.
- You deposit $100 and receive a $100 bonus. Your total balance is now $200.
- The wagering requirement is 25x the $100 bonus, not the total balance. So, you must place bets totaling $2,500 (100 * 25) before you can withdraw winnings from the bonus funds.
- Only a percentage of each wager contributes to clearing this requirement, depending on the game. For example, slots might contribute 100%, while table games like blackjack might only contribute 10%.
Note: It is vital to check the bonus terms for game weighting, time limits, and maximum bet limits while playing with a bonus. Placing bets over the maximum allowed can void the bonus and any winnings.
Mobile App
The operator provides a seamless mobile experience primarily through a mobile-optimized website. This site automatically adjusts to the screen size of your smartphone or tablet, offering full access to games, banking, and support. For an app-like experience, many users can add a shortcut to their home screen, effectively creating a Progressive Web App (PWA). This method allows for quick access without downloading anything from an app store.
To set this up on an iPhone, use the „Share“ button in Safari and select „Add to Home Screen.“ On an Android device, tap the menu icon in Chrome and select „Add to Home Screen“ or „Install App.“ The functionality is identical to the main website and updates automatically.
Extra Tips
If your withdrawal is delayed, follow this structured approach. Remaining calm and providing clear information will lead to the fastest resolution.
- Check Processing Times: First, review the advertised processing times for your chosen method in the cashier section. E-wallets are often fastest (0-24 hours), while bank transfers can take 3-7 business days.
- Verify Your Account: Most delays are caused by incomplete KYC verification. Ensure you have submitted all requested documents (ID, proof of address, payment method proof) and that they were approved.
- Contact Support: If standard timeframes have passed and your account is verified, contact customer support via live chat or email. Clearly state your username, the withdrawal transaction ID, the amount, and the date you requested it.
- Follow Up Politely: If the issue isn’t resolved, ask for a specific timeframe for an update and the name or ticket number of your support request. Escalate to a supervisor if necessary.
FAQ
What should I do if I forget my password?
On the login page, click the „Forgot Password?“ link. You will be prompted to enter the email address associated with your account. Follow the instructions in the password reset email sent to you to create a new secure password.
Why is my account verification taking so long?
Verification typically takes 24-72 hours but can be longer during peak times or if documents are unclear. Ensure your uploaded documents are high-quality, show all four corners, and are not expired. If it’s been more than 3 business days, contact support with your username for an update.
Are my winnings subject to tax?
Tax regulations depend entirely on your country of residence. It is your responsibility to understand and comply with local tax laws regarding gambling winnings. Many jurisdictions require you to declare such income yourself.
Can I use the same account on multiple devices?
Yes, you can log into your account from different devices. However, for security reasons, you cannot be logged in on the same account from two devices simultaneously. The system will typically log out the previous session.
What happens if I lose my internet connection during a live game?
Most live dealer games have a built-in mechanism that will place a bet on your behalf for the next logical action (e.g., standing in blackjack) if you disconnect. It’s crucial to check the game rules for the specific policy. Reconnect as soon as possible to resume control.
By following this guide, you can navigate the platform confidently, from initial sign-up to managing funds and playing your favorite games. Always prioritize responsible gambling by setting deposit limits and taking advantage of available time-out tools. Remember to keep your login credentials secure and never share them with anyone.
